Mastering Business English: Effective Communication For Customer-facing Roles
About this course
Learn the core components of Business English for clear and professional communication in customer-facing roles.
Before We Begin
1 Parts
- 0:20 Hr
Before We Begin
20 Min
Prerequisites & Readiness Check
1 Parts
- 0:15 Hr
Prerequisites for Mastering Business English: Effective Communication
15 Min
Chapter 1: Foundations of Business English
3 Parts
- 2:15 Hr
Professional Communication Basics
45 Min
Professional Vocabulary
45 Min
Using Language Assistance Tools
45 Min
Chapter 2: Building Rapport with Customers
3 Parts
- 2:15 Hr
Greeting and Rapport Building
45 Min
Active Listening and Empathy
45 Min
Cultural Sensitivity in Interactions
45 Min
Chapter 3: Handling Customer Inquiries and Product Explanation
3 Parts
- 2:15 Hr
Handling Customer Inquiries
45 Min
Product and Service Explanation
45 Min
Using AI for Inquiry Support
45 Min
Chapter 4: Written and Digital Communication
3 Parts
- 2:15 Hr
Email Writing and Correspondence
45 Min
Digital Communication Channels
45 Min
Writing Reports and Notes
45 Min
Chapter 5: Telephone Communication and Time Management
2 Parts
- 1:30 Hr
Telephone Communication Skills
45 Min
Time Management in Communication
45 Min
Chapter 6: Managing Difficult Conversations and Cultural Nuances
3 Parts
- 2:15 Hr
Managing Complaints
45 Min
Persuasion and Conflict Resolution
45 Min
Advanced Cultural Intelligence
45 Min
Chapter 7: Leadership Communication and Presentations
3 Parts
- 2:15 Hr
Leadership Communication
45 Min
Presentation Skills
45 Min
Persuasion in Presentations
45 Min
Chapter 8: Strategic Customer Relationships and Feedback Analysis
3 Parts
- 2:15 Hr
Strategic Customer Relationship Building
45 Min
Feedback Collection and Analysis
45 Min
Crisis Communication Strategies
45 Min
Capstone Project 1
1 Parts
- 1:40 Hr
Crisis Communication Response Framework for Deals2Buy
100 Min
Capstone Project 2
1 Parts
- 1:40 Hr
Global Business English Communication Certification Portfolio for Deals2Buy
100 Min
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